SHIPPING AND RETURNS

SECURE DELIVERY

Buying jewellery is always an important event. Our comfort and peace of mind is our priority. Therefore we will handle carefully the deliver of your jewellery piece.

FREE SHIPPING

Delivery is free only for HONG KONG.

Lorde jewlery aims to deliver within the time agreed upon at purchase.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Lorde jewlery products will be delivered in our custom packaging. It will be delivered in person against signature.

The parcel is sent confidentially (no apparent mention of the brand and the product).

If you have an emergency, please contact our customer service by email info@lordejewlery.com, and we will try to arrange an express delivery.

INTERNATIONAL SHIPPING

We are happy to ship internationally address to the billing address associated with the credit card being used.
If PayPal is being used, they will do an address verification.

The charge(s) are automatically estimated for all international shipping and handling by DHL, depending on the insurance value and destination of the order.

If you are receiving your order outside of the HK, you will be responsible for all taxes / duties incurred through the customs department of the country to which you are shipping.

We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

It is possible for some orders to experience a delay in customs. We have no control over this and ask that you contact your local customs agency if necessary.

If you having trouble placing your order, please contact us at info@lordejewlery.com

TIMING

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice.

We do our very best to ship every in-stock item within 48 to 72 hours of it being placed.
The arrival of your order in stock if shipped in HK by courier is 1-7 days

All product items not in stock are made to order and may take between 4 to 6 weeks to be prepared for shipment.

For International Deliveries by DHL will depend on your location, please estimate about 7 to 14 business days from the day it is shipped.

For any unexpected delays in the delivery process our customer service will notify you through email.

RETURNS AND POLICY

If your piece has been damaged or is defective please email at
info@lordejewlery.com for a repair authorization within 48hrs from receiving your order.

However, if its products to order, outside of repairs since it is not a manufacturing defect, we do not accept returns.

Please note that due to the handmade nature of some of our products, Slice diamonds, color diamonds or silver, for example, can not be identical and may differ slightly from our website photos.